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    Find answers to common questions and key information right here. Need more help? We're just an email or call away!

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    We provide the answers you need

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    Book alone or with others?

    You can book solo or in a group.

    Group bookings let each member see costs and pay their share. The booker assigns payment splits to ensure 100% is covered, making payments clear and simple.

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    Why is verification necessary?

    Verification keeps our community safe.

    We verify identity to prevent fraud and confirm student status as required by Spanish rental laws. Some documents are mandatory; others help improve landlord approval chances.

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    What if I cancel?

    Cancellations follow platform policies.

    Penalties may apply depending on timing and reason. Check the property's cancellation policy before booking and learn more in our detailed policy page.

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    What is The Lounge?

    A social space for tenants.

    Meet verified tenants to find trustworthy roommates or book together. The Lounge ensures a safe community and makes your stay more social and comfortable.

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    Where living well is as important as studying

    ElDomi supports you every step of the way

    From helping you find a home away from home while complying with local regulations, to simplifying the entire rental process, ElDomi is here for you. Connect with trusted roommates, explore tips, and discover the best spots in Barcelona, all with support you can rely on.

    Have questions? Visit our FAQ for quick answers and helpful tips.

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    Frequently asked questions